Turn missed calls into confirmed appointments.
Vocalis gives UK appointment businesses a customer-branded voice receptionist for inbound calls. It answers from your approved information, books eligible appointments, takes messages and passes anything uncertain to a person.
Map your first call flow →A new customer calls North Star Salon about colour.
This fictional example uses the same rules built into the agent. You can see when Maya is allowed to act, when she has to confirm details and when she hands the call to a person.
“Hello, I’m Maya, North Star Salon’s virtual receptionist. This call may be transcribed for booking and quality. How can I help?”
- 01Say who’s answering
Maya introduces herself before the conversation starts.
She uses the salon’s approved opening, which tells the caller that she is a virtual receptionist and that the call may be transcribed for booking and quality.
Callers know they’re speaking to AI
- 02Follow the salon’s rules
A new customer wants to book a colour appointment.
The salon requires a free, 20-minute consultation first, so that is what Maya offers. She cannot make an exception or guess.
Taken from the salon’s approved information
- 03Check the calendar
Before offering a time, Maya checks the salon’s calendar.
She gets the latest availability from the approved Google Calendar connection. She never relies on a remembered or made-up schedule.
Available times come from the calendar
- 04Ask before booking
Maya reads the booking details back to the caller.
She asks only for the approved information, repeats it and waits for a clear yes. Nothing is created until the caller confirms.
No booking without a clear yes
- 05Book it once
Maya checks the slot again, then creates the appointment.
She only says the consultation is booked after the calendar confirms it. If the slot has gone, she offers another available time.
No promise before the calendar confirms
- 06Bring in a person
Questions about patch tests go to a stylist.
Maya also transfers uncertain or sensitive requests, along with anything that fails. If no one can take the call, she uses the salon’s callback flow.
People handle the grey areas
It works because the job is tightly defined.
The agent handles one reviewed inbound workflow. If a call falls outside it, a person takes over.
Included What v1 can do
- Answer inbound calls in clear UK English
- Answer questions using approved business information
- Take messages and callback requests
- Book appointments in Google Calendar when connected
- Transfer callers to a person when needed
Excluded What v1 will not do
- Make outbound calls
- Take payments or handle financial transactions
- Browse the web for answers
- Give clinical advice in the standard healthcare setup
- Go live without written approval
The clock starts when we have everything needed to build.
You get a customer-branded agent that is ready to test. It only starts taking real calls after separate written approval.
- 01
We agree the workflow
Before the clock starts, we need the call flow, business information, handover route, brand, connector details and fictional test data. You approve the full pack.
- 02
We build and test it
Vocalis creates the prompt, tools and conversation tests, then runs the agent in a private demo workspace using fictional data.
- 03
You listen and review
You hear realistic scenarios and check the voice, answers and call flow. You can approve them or send them back for changes.
- 04
We hand it over
Once you sign it off in writing, the approved agent moves to your production accounts with a checklist for going live and rolling back.
Which appointment should your team stop missing?
Bring a recent example. We’ll spend 20 minutes mapping what should happen, what the agent needs to know and when someone on your team should take over.
Map your first call flow →